We currently don't have user accounts. Just email us at support@embertone.com if you need download links or any other help!

If your instrument says "DEMO" it’s because you are using (free) Kontakt Player and the instrument was made for (full) Kontakt, as noted on the product's page. While in Demo mode the instrument’s functionality will disable within 15 minutes of being loaded, until it is removed and reloaded. Otherwise, you can load the instrument without Demo mode restrictions within (full) Kontakt.

Kontakt is a sampler software by Native Instruments that can be loaded into your DAW as a plugin or run in standalone. Kontakt Player is the free limited version of Kontakt, but can only load specially licensed instruments (not all of our products are licensed to work with the Free Kontakt Player, take note of this on our product pages). Kontakt must be bought, but is compatible with any/all of our instruments.

Kontakt Player can be downloaded for free here:
https://www.native-instruments.com/en/products/komplete/samplers/kontakt-6-player/

Kontakt can be purchased here:
https://www.native-instruments.com/en/products/komplete/samplers/kontakt-6/

All of our instruments (except for our iOS instruments) require Kontakt or Kontakt Player. They cannot be used without it.

You can find the manual in your “Documentation” or “Extras” folder.

The following instruments are compatible with Kontakt Player:

-Arcane
-Joshua Bell Violin
-Joshua Bell Violin Essential
-Concert D
-Concert D Lite
-Friedlander Violin
-Fischer Viola
-Blakus Cello
-Leonid Bass

In order to use the rest of our instruments (aside from iOS instruments), you MUST be using the FULL version of Kontakt.

In order to activate your library, click "Manage Libraries" (or "Add a library" if you're using Kontakt Player) in the upper left corner of Kontakt (in the Libraries tab). From there, click on "Launch Native Access" in the bottom right. This will take you to Native Access; once you are there , click "Add a serial" in the upper left hand corner. Then paste the serial number we gave you. Native Access will ask you to locate the folder that contains the instrument - this just refers to the outermost folder of the instrument.

All you need to do to load the instrument is drag the NKI file into the main window of Kontakt. (Make sure you have opened the .rar file first!)

Here is how to safely relocate your library:

https://support.native-instruments.com/hc/en-us/articles/210278605-How-to-Move-a-KONTAKT-Library

No; instruments without serial numbers cannot be added to the libraries tab.

You can use our libraries on any machine that is yours. If it is a library installed in Native Access, then the limit is two machines, since one account of Native Access can be on no more than two machines at a time. In the latter case, make sure you are signed into the same Native Access account on both machines!

If you downloaded the .rar file straight from us (not through Connect), then you can just download and install GeeUnRAR (if you're on Mac) or WinRAR (if you're on Windows) both are free to download, and they will let you open up the RAR file(s) into a folder.

Get GeeUnRAR here:
http://geeunrar.sourceforge.net/Welcome.html

If GeeUnRAR won't work, you can use the Unarchiver:
https://apps.apple.com/us/app/the-unarchiver/id425424353?mt=12

Or get WinRAR here:
https://www.rarlab.com/download.htm

If you downloaded the .rar file through Connect, and your library is working, you can delete the .rar files.

All instruments that are compatible with Kontakt Player (listed above) are also compatible with Komplete Kontrol. Every other instrument is incompatible with Komplete Kontrol.

If CONNECT is giving you trouble, the first thing to make sure of is that you’re running the latest version of the software, which currently is 3.2.4. If you don’t have that version, grab it here:

https://continuata.net/download_app.php

If you are running 3.2.4, the next items on your checklist would be:

Try Shift-Clicking the download/install button.This will let you reset the download and install location.
In settings/options, choose Download/Install. This will prompt CONNECT to unpack all the files once everything has been downloaded.
Make sure you have enough hard drive space!
Check permissions for your download location - making sure that you have read/write access to that area of your hard drive.
Try downloading to your desktop

If you’re still running into issues, email us at support@embertone.com and we can send manual links and/or help you through manual installation instead!

Yes! All students and teachers need only provide us with a valid scanned proof of their educational status, and then you get a 25% discount on your purchase. It's also worth mentioning that we don't place restrictions on the use of EDU discounted Embertone purchase, which means that you can use the libraries with the same license as a typical purchase.

Just email us your scanned ID to edu@embertone.com and let us know what products you want to purchase. We'll get you back a custom coupon code ASAP, and you'll be on your way to music making in no time!

You can return your instrument for a full refund within 7 days of your purchase. In this case, you must delete the Embertone product files from your machine and send us an email at support@embertone.com (with the product's serial number, if it has one). We can probably help you get the instrument working for your needs, so please let us help you before you request the refund!

Yes! You just can't repurpose and sell your own virtual instrument/sample library products using our samples. You can read our full End User License Agreement here.

We can certainly do that for you! Please send this information about the new user to support@embertone.com, and we’ll begin processing the transfer:

Full name
Phone number
Email address
Product serial number (if applicable)

We ask that you provide us with a minimum of seven days, given that the process can sometimes be a complicated time-consuming one on our end. There is no transfer fee.

Just shoot us an email at support@embertone.com